GENERAL, LEGAL AND PRIVACY CONDITIONS

1.- IDENTIFICATION DATA

In accordance with the provisions of article 10 of Law 34/2002, of July 11, services of the information society and electronic commerce, the user is informed that the owner of this website is CARMEN MARÍA REAL PERERA, with address at C/CARPINTERO 1 38400 PUERTO DE LA CRUZ TENERIFE with CIF 43371272B.

2.-CONDITIONS OF ACCESS TO THE SITE

The user, by the mere fact of accessing this site, whatever the form of such access, agrees and agrees to these conditions, which will mark the use regime of this site. The owner reserves the right to alter and modify them at any time, being those published on the site in the last update those that apply and apply at each visit. If the user does not accept all of these conditions, he is not authorized to access this website and the contents and / or services hosted in it, and must immediately leave the site. These conditions are also extendable and applicable to communications and bulletins that may be sent by the owner of the site, therefore the user must accept these conditions for access and/or use.

3.- OBJECT

This is the website of CARMEN MARÍA REAL PERERA through which a series of contents and services related to its activity are offered.

4.- AUTHORIZED USE OF THE SITE AND THE CONTENTS

The user can only access this website and the contents and services hosted therein if he is of legal age and has sufficient legal capacity to do so: if he turns out to be a minor, he must have the prior consent of his legal representative or in your absence, you must leave this page immediately. The user is authorized to access the contents of the site provided that they make use of them in accordance with the law, in accordance with these conditions, especially with the intellectual and industrial property rights granted by current legislation and which are detailed in its corresponding section of the present article, being expressly forbidden the use of the same in a fraudulent way, for illicit purposes, or commercially without express permission in writing by the owner. The Travel Agency reserves the right to prevent at any time and without prior notice to users who contravene these conditions, access to the site or the content offered.

5.- DISCLAIMER AND LIMITATION OF LIABILITY

The information and services included or available through the web pages may include inaccuracies or typographical errors. Periodically changes are incorporated to the information contained. CARMEN MARÍA REAL PERERA can introduce improvements and / or changes in the services or contents at any time. CARMEN MARÍA REAL PERERA has obtained the information and materials included in the web from sources considered reliable, but, although the corresponding measures have been taken to ensure that the information contained is correct, it does not guarantee that it is accurate and up-to-date.

It is also warned that the contents of this website, have informative purpose in terms of quality, location, accommodation, services and rates of CARMEN MARÍA REAL PERERA

6.- INFORMATION ON THE EXEMPTION FROM ALL THE LIABILITY ARISING FROM A TECHNICAL AND CONTENT FAILURE

CARMEN MARÍA REAL PERERA declines any responsibility in case of interruptions or a malfunction of the services or contents offered on the Internet, whatever their cause. In addition, CARMEN MARÍA REAL PERERA is not responsible for network drops, business losses as a result of such drops, temporary suspension of electricity or any other indirect damage that may be caused to users for reasons beyond CARMEN MARÍA REAL PERERA

CARMEN MARÍA REAL PERERA does not declare or guarantee that the services or contents are interrupted or that they are free of errors, that the defects are corrected, or that the service or the server that makes it available are free of viruses or other harmful components, without prejudice that CARMEN MARÍA REAL PERERA makes its best efforts to avoid this type of incident. In case the User makes certain decisions or takes actions based on the information included in any of the websites, it is recommended to check the information received with other sources.

7.-INTELLECTUAL AND INDUSTRIAL PROPERTY

The contents provided by CARMEN MARÍA REAL PERERA as well as the contents discharged on the web through its web pages, constitute a work within the meaning of the intellectual property legislation, for which reason they are protected by the laws and international conventions applicable in the matter.

Any form of reproduction, distribution, public communication, transformation, making available and, in general, any other act of public exploitation referred to both the Web pages and its contents and information, without the express and prior written consent is prohibited.

CARMEN MARÍA REAL PERERA Consequently, all the contents that are displayed in the different websites and especially, designs, texts, graphics, logos, icons, buttons, software, trade names, trademarks, industrial drawings or any other signs susceptible of industrial use and commercial are subject to intellectual and industrial property rights of CARMEN MARÍA REAL PERERA or third parties who have duly authorized their inclusion in the different websites.

The contents, images, forms, opinions, indexes and other formal expressions that form part of the Web pages, as well as the software necessary for the operation and visualization thereof, are also a work in the sense of Copyright and remain, therefore, protected by international conventions and national laws on intellectual property that are applicable. Failure to comply with the above implies the commission of serious unlawful acts and its sanction by civil and criminal legislation.

It is forbidden any act by virtue of which the Users of the services or contents may exploit or commercially use, directly or indirectly, in whole or in part, any of the contents, images, forms, indexes and other formal expressions that are part of Web pages without prior written permission of CARMEN MARÍA REAL PERERA

In particular, and without exhaustive character, acts of reproduction, distribution, exhibition, transmission, retransmission, broadcast in any form, storage in physical or logical media (for example, diskettes or hard disk of computers), digitization or making available from databases other than those belonging to those authorized by CARMEN MARÍA REAL PERERA as well as their translation, adaptation, arrangement or any other transformation of said opinions, images, forms , indexes and other formal expressions that are made available to Users through the services or contents, as long as such acts are subject to the applicable legislation on intellectual property, industrial or image protection.

CARMEN MARÍA REAL PERERA is free to limit access to web pages, products and / or services offered therein, as well as the subsequent publication of opinions, observations, images or comments that users can send to them through the website. -mail.

CARMEN MARÍA REAL PERERA in this sense, may establish, if it deems appropriate, without prejudice to the sole and exclusive responsibility of the Users, the necessary filters in order to avoid that through their Web pages can be downloaded into the network contents or opinions , considered as racist, xenophobic, discriminatory, pornographic, defamatory or that, in any way, encourage violence or the dissemination of clearly illicit or harmful content.

Those users who send the web pages of CARMEN MARÍA REAL PERERA to their department for suggestions, observations, opinions or comments by means of the electronic mail service, unless they express in a certain and unmistakable way the contrary, in cases where The nature of the services or contents is possible, it is understood that they authorize CARMEN MARÍA REAL PERERA for reproduction, distribution, exhibition, transmission, retransmission, broadcast in any format, storage in physical or logical media (for example, diskettes or disc hard of computers), digitization, making available from databases belonging to CARMEN MARÍA REAL PERERA translation, adaptation, arrangement or any other transformation of such observations, opinions or comments, for all the time of protection of copyright that is planned legally. Also, it is understood that this authorization is made for free, and that by the mere fact of sending by e-mail such observations, opinions or comments, users decline any remuneration claim by CARMEN MARÍA REAL PERERA

According to the indicated in the previous paragraph CARMEN MARÍA REAL PERERA. is also authorized to proceed with the modification or alteration of such observations, opinions or comments, in order to adapt it. Because that it not can be understood that there is at all any type of injury to any of the moral powers of copyright that Users may have over them. Any of the technical, logical or technological resources by virtue of which a third party can benefit, directly or indirectly, with or without profit, from each and every one of the contents, forms, indexes and other formal expressions that are part of the Web pages, or the effort made by CARMEN MARÍA REAL PERERA for its funtionability is prohibited. Specifically, any link, hyperlink, framing or similar link that may be established in the direction of the web pages of CARMEN MARÍA REAL PERERA without the prior, express and written consent of CARMEN MARÍA REAL PERERA is prohibited. Any violation of the provisions of this point It will be considered as an injury to the legitimate intellectual property rights of CARMEN MARÍA REAL PERERA on the Web pages and all their contents.

CARMEN MARÍA REAL PERERA. will not assume any responsibility for consequences derived from the aforementioned behaviors and actions, in the same way that it will not assume any responsibility for the contents, services, products, etc., of third parties that can be accessed directly or through banners, links, links, hyperlinks, framing or similar links from the websites of CARMEN MARÍA REAL PERERA.

8.-PRIVACY POLICY

The data provided by users will be incorporated into the computerized files of CARMEN MARÍA REAL PERERA, making us responsible for their computerized treatment and confidentiality based on the following rules:

FIRST: the data collected on this website will be used for the purpose, in the form and with the limitations and rights contained in Regulation 2016/679 of the European Parliament and the Council, of April 27, 2016, regarding the protection of natural persons with regard to the treatment and free circulation of personal data.

SECOND: CARMEN MARÍA REAL PERERA has adopted the necessary technical and organizational measures to guarantee the security and integrity of the data, as well as to avoid its alteration, loss, treatment or unauthorized access.

THIRD: The users who provide personal data, consent to the computerized treatment or not of the same in order that they can be used by CARMEN MARÍA REAL PERERA, with a commercial purpose of personalization, operational and statistical and activities of their own social object, expressly authorizing CARMEN MARÍA REAL PERERA for the extraction, storage of data and marketing studies in order to adapt their offers to the particular profile. CARMEN MARÍA REAL PERERA will provide the necessary information to the corresponding provider when the USER contracts a service provided by said provider. CARMEN MARÍA REAL PERERA will be able to keep your data once the relationship with the user has finished to comply with legal obligations.

FOURTH: In the event that the data collected is used for a different purpose for which it was collected or collected, the prior consent of the interested parties will be required.

FIFTH: The user gives his consent and authorizes CARMEN MARÍA REAL PERERA to provide such data to official bodies that require it according to the laws of each of the countries in which we operate.

In accordance with the provisions of Regulation 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the treatment and free circulation of personal data (hereinafter RGPD), CARMEN MARÍA REAL PERERA informs you that the data obtained through this form or contract will be included in an automated file called CLIENTS, and whose File Manager is CARMEN MARÍA REAL PERERA C/CARPINTERO 1 38400 PUERTO DE LA CRUZ TENERIFE with CIF 43371272B.

You expressly consent to the processing of these data in order to send you information by any means about our products, services, offers or special promotions for which we can create user profiles that allow us to make personalized offers. We inform you that in accordance with the RGPD you can freely exercise your rights of access, rectification, cancellation, and opposition by writing to the aforementioned address.

9. BASIC PRINCIPLES GOVERNING IN OUR PRIVACY POLICY

A. CONFIDENTIALITY

All data provided by electronic mail or electronic forms will be treated according to the current regulations on personal data protection, and in any case, it will be confidential for CARMEN MARÍA REAL PERERA personnel to manage said information, as they sign. in the confidentiality contracts that our entity regulates with its employees.

B. INFORMATION ABOUT THE WILL TO LEAVE THE DATA AND ITS CONSEQUENCES

The data that we keep are those that are merely collected in the forms that are on the website, such as contact information (basic character), such as name, surname, e-mail, telephone number, etc. This information is received by CARMEN MARÍA REAL PERERA and is never sold, assigned or leased to other companies, except in the logical case for the provision of the service. Sometimes, we collect the navigation data, such as IP data.

WILLFULNESS

The Users of the websites are informed that the answers to the questions posed in the data collection forms contained in this website are voluntary, although the refusal to provide the requested data may imply the impossibility of accessing the services that they require it.

CONSEQUENCE

Through the implementation of the forms included in the different websites, regarding services provided by CARMEN MARÍA REAL PERERA, Users accept the inclusion and processing of the data they provide in a personal data file, of which CARMEN MARÍA is the owner. REAL PERERA being able to exercise the pertinent rights according to the following clause.

Likewise, if a User does not wish to receive information via e-mail or any other means, he / she may communicate it by any means that records his receipt to CARMEN MARÍA REAL PERERA at the indicated address.

INFORMATION ABOUT THE DATA THAT IS PRESERVED

DURING HOW MUCH TIME

Data collected for the delivery of our newsletter: From the subscription to the moment the user requests the withdrawal of the service by sending an email.

Data of users uploaded to social networks and pages: From the moment the user offers his consent until he communicates his willingness to remain in them.

WHAT PURPOSE TO KEEP

The sole purpose of treating your data is to provide the service requested by our company.

10. LOWER FROM THE INFORMATION DISTRIBUTION LIST

Occasionally, CARMEN MARÍA REAL PERERA sends an e-mail notifying improvements, news or offers that occur on this website. At any time you can unsubscribe by sending an e-mail to info@astrotouristing.com or by following the “Unsubscribe” link found in the received emails.

11. RESPONSIBILITY OF USERS FOR USE AND CONTENT

Both the access to the websites and the use that may be made of the information and contents included therein, shall be the sole responsibility of the person who carries it out. Therefore, the use that can be made of the information, images, contents and/or products reviewed and accessible through it, will be subject to the legality, whether national or international, applicable, as well as the principles of good faith and use. lawful by the Users, who will be entirely responsible for said access and correct use. The Users will be obliged to make a reasonable use of the services or contents, under the principle of good faith and with respect to current legislation, morals, public order, good customs, the rights of third parties or the own CARMEN MARÍA REAL PERERA, all according to the possibilities and purposes for which they are conceived. CARMEN MARÍA REAL PERERA does not assume responsibilities, whether direct or indirect, for emergent damage or lost profit, derived from the misuse of the services or contents made by the Users or third parties.

12. CONCEPT OF USER

The use of the Web attributes the condition of User, and implies the full and unreserved acceptance of each and every one of the provisions included in this Legal Notice in the version published by CARMEN MARÍA REAL PERERA at the same time as the User accesses to the web. Consequently, the User must carefully read this Legal Notice in each of the occasions in which he/she intends to use the Website, as it may be modified.

13. OFFICIAL LANGUAGE OF THE PAGE

The legally established language is Spanish in Spain, therefore before any translation of this legal notice into any other language, like English, the original clauses in Spanish will be understood as binding both in the Legal Notice and in the conditions of service.

14. SOCIAL NETWORKS

CARMEN MARÍA REAL PERERA has or can have an open profile in the main social networks, in all the networks in which it is recognized as responsible for the treatment of the data its users, and / or followers of the company have included in the profile of the company. The treatment that CARMEN MARÍA REAL PERERA will carry out with these data will be the one that the social network allows to the business profiles within its policies as a social network. Thus, CARMEN MARÍA REAL PERERA will be able to inform its followers by any means that the social network allows about its activities, new products, events and events, as well as offers of personalized customer service. CARMEN MARÍA REAL PERERA will not extract data from social networks, unless the user’s consent is expressly and expressly obtained for it.

15. INFORMATION ABOUT THE LINKS

CARMEN MARÍA REAL PERERA no se hace responsable de las webs no propias a las que se puede acceder mediante vínculos «links» o de cualquier contenido puesto a disposición por terceros.

Cualquier uso de un vínculo o acceso a una web no propia es realizado por voluntad y riesgo exclusivo del usuario y CARMEN MARÍA REAL PERERA no recomienda ni garantiza ninguna información obtenida a través de un vínculo ajeno a CARMEN MARÍA REAL PERERA , ni se responsabiliza de ninguna pérdida, reclamación o perjuicio derivada del uso o mal uso de un vínculo, o de la información obtenida a través de él, incluyendo otros vínculos o webs, de la interrupción en el servicio o en el acceso, o del intento de usar o usar mal un vínculo, tanto al conectar a la Web de CARMEN MARÍA REAL PERERA , como al acceder a la información de otras webs desde la Web de CARMEN MARÍA REAL PERERA

16.-COOKIES.

Cookie es un fichero que se descarga en su ordenador al acceder a determinadas páginas web. Las cookies permiten a una página web, entre otras cosas, almacenar y recuperar información sobre los hábitos de navegación de un usuario o de su equipo y, dependiendo de la información que contengan y de la forma en que utilice su equipo, pueden utilizarse para reconocer al usuario.. El navegador del usuario memoriza cookies en el disco duro solamente durante la sesión actual ocupando un espacio de memoria mínimo y no perjudicando al ordenador. Las cookies no contienen ninguna clase de información personal específica, y la mayoría de las mismas se borran del disco duro al finalizar la sesión de navegador (las denominadas cookies de sesión).

La mayoría de los navegadores aceptan como estándar a las cookies y, con independencia de las mismas, permiten o impiden en los ajustes de seguridad las cookies temporales o memorizadas.

Sin su expreso consentimiento –mediante la activación de las cookies en su navegador–nuestra web no enlazará en las cookies los datos memorizados con sus datos personales proporcionados en el momento del registro o la compra..

¿Qué tipos de cookies utiliza esta página web?

– Cookies técnicas: Son aquéllas que permiten al usuario la navegación a través de una página web, plataforma o aplicación y la utilización de las diferentes opciones o servicios que en ella existan como, por ejemplo, controlar el tráfico y la comunicación de datos, identificar la sesión, acceder a partes de acceso restringido, recordar los elementos que integran un pedido, realizar el proceso de compra de un pedido, realizar la solicitud de inscripción o participación en un evento, utilizar elementos de seguridad durante la navegación, almacenar contenidos para la difusión de videos o sonido o compartir contenidos a través de redes sociales.

– Cookies de personalización: Son aquéllas que permiten al usuario acceder al servicio con algunas características de carácter general predefinidas en función de una serie de criterios en el terminal del usuario como por ejemplo serian el idioma, el tipo de navegador a través del cual accede al servicio, la configuración regional desde donde accede al servicio, etc.

– Cookies de análisis: Son aquéllas que bien tratadas por nosotros o por terceros, nos permiten cuantificar el número de usuarios y así realizar la medición y análisis estadístico de la utilización que hacen los usuarios del servicio ofertado. Para ello se analiza su navegación en nuestra página web con el fin de mejorar la oferta de productos o servicios que le ofrecemos.

– Cookies publicitarias: Son aquéllas que, bien tratadas por nosotros o por terceros, nos permiten gestionar de la forma más eficaz posible la oferta de los espacios publicitarios que hay en la página web, adecuando el contenido del anuncio al contenido del servicio solicitado o al uso que realice de nuestra página web. Para ello podemos analizar sus hábitos de navegación en Internet y podemos mostrarle publicidad relacionada con su perfil de navegación.

– Cookies de publicidad comportamental: Son aquéllas que permiten la gestión, de la forma más eficaz posible, de los espacios publicitarios que, en su caso, el editor haya incluido en una página web, aplicación o plataforma desde la que presta el servicio solicitado. Estas cookies almacenan información del comportamiento de los usuarios obtenida a través de la observación continuada de sus hábitos de navegación, lo que permite desarrollar un perfil específico para mostrar publicidad en función del mismo.

Cookies de terceros: La Web puede utilizar servicios de terceros que, recopilaran información con fines estadísticos, de uso del Site por parte del usuario y para la prestación de otros servicios relacionados con la actividad del Website y otros servicios de Internet.

En particular, este sitio Web utiliza

Google Analytics: cookies provistas por la empresa Google Inc. Google Analytics es la aplicación que utilizamos para obtener y analizar estadísticas de uso de www.astrotouristing.com. De acuerdo con su política de privacidad, Google puede utilizar estos datos para mejorar sus propios servicios y para ofrecer servicios a otras empresas. Google Analytics NO almacena nombres, apellidos, emails, ni direcciones postales. El tipo de información almacenada incluye idioma, localización (a nivel de ciudad), frecuencia y reincidencia de las visitas, tiempo de visita, navegador y sistema operativo, origen de la visita, etc. En www.astrotouristing.com utilizamos esta información para mejorar continuamente nuestra web. Las cookies __utma, __utmb, __utmc y __utmz que puedes ver en la configuración de tu navegador son de Google Analytics.

Google Adwords: cookies provistas por la empresa Google Inc. Google Adwords es la herramienta de Google que permite publicar anuncios en su buscador. Las cookies de Google Adwords nos permiten medir el éxito de nuestras campañas publicitarias, calculando el importe de las ventas generado por cada campaña. La cookie __ar_v4 que puedes ver en la configuración de tu navegador es de Google Adwords.

Zopim: cookies provistas por la empresa Zopim Technologies Pte Ltd. Zopim es la aplicación que utilizamos para ofrecer el servicio de chat online, con el que damos una atención al cliente inmediata y eficaz. Las cookies _zlcid, _zlcmid y _zprivacy que puedes ver en la configuración de tu navegador son de Zopim.

Facebook: cookies provistas por la empresa Facebook Inc o Facebook Ireland Limited. Las cookies de Facebook son utilizadas para obtener y analizar estadisticas del uso de www.astrotouristing.com. Utilizamos esta información para mejorar continuamente nuestra web. La cookie fbm_* que puedes ver en la configuración de tu navegador son de Facebook.

Hotjar: cookies provistas por la empresa Hotjar Limited. Las cookies de Hotjar recopilan información de registro estándar y datos sobre los hábitos de los visitantes de forma anónima. Se utilizan en la medición de la actividad de la plataforma y para la elaboración de perfiles de navegación de los usuarios con el fin de introducir mejoras en función del análisis de los datos de uso de los usuarios. Las cookies _ga, _gid, __hstc, __hssrc que puedes ver en la configuración de tu navegador es de Hotjar.

Trusted Shops: cookies provistas por la empresa Trusted Shops GmbH. Las cookies de Trusted Shop gestiona opiniones, valoraciones y navegación de usuarios. Utilizamos esta información para mejorar continuamente nuestra web. La cookie _ga que puedes ver en la configuración de tu navegador es de TrustedShops.

Google Dynamic Remarketing: cookies provistas por la empresa Google Inc. Las cookies de Dynamic Remarketing tienen como uso observar las preferencias del usuario para mostrarle anuncios posteriormente, en caso de que acceda a páginas que contienen anuncios de Google Remarketing

Google Tag Manager: cookies provistas por la empresa Google Inc. Las cookies de Google Tag Manager nos ayuda a administrar etiquetas, para escribir o reescribir código de sitio. Con esta herramienta realizamos marketing digital. Nos ayuda a mejorar la experiencia de usuario y usabilidad y nos aporta las páginas visitadas y tiempo en cada una de ellas. La cookie _dc_gtm_ que puedes ver en la configuración de tu navegador son de Google Tag Manager.

Double Click: cookies provistas por la empresa Google Inc. La cookie de seguimiento Double Click es utilizada por Google con fines de seguimiento. Cada vez que visitas un sitio web con anuncios de Google, una cookie es guardada en tu navegador de Internet por los anuncios y se utiliza para realizar un seguimiento a través de Internet.

El Usuario acepta expresamente, por la utilización de este Site, el tratamiento de la información recabada en la forma y con los fines anteriormente mencionados. Y asimismo reconoce conocer la posibilidad de rechazar el tratamiento de tales datos o información rechazando el uso de Cookies mediante la selección de la configuración apropiada a tal fin en su navegador. Si bien esta opción de bloqueo de Cookies en su navegador puede no permitirle el uso pleno de todas las funcionalidades del Website.

Puede usted permitir, bloquear o eliminar las cookies instaladas en su equipo mediante la configuración de las opciones del navegador instalado en su ordenador:

Chrome

Explorer

Firefox

Safari

Si tiene dudas sobre esta política de cookies, puede contactar con nosotros en C/ CARPINTERO 1 38400 PUERTO DE LA CRUZ TENERIFE o info@astrotouristing.com

17.-VALIDEZ

En el caso de que alguna cláusula o parte de la misma del presente aviso fuera declarada nula, dicha circunstancia no afectará a la validez del resto.

18.-JURISDICCIÓN Y FUERO APLICABLE

La ley aplicable a cualquier controversia que se suscite con relación al presente site y a los contenidos en el ofrecidos, será la ley española. Las partes acuerdan someterse a los Juzgados y Tribunales de Tenerife, con renuncia expresa a cualquier otro fuero que pudiera corresponderles.